Program Focus
Ensuring accountability to affected populations and data-driven programming across all ACCO programs.
Key Activities
- Accountability to Affected Populations (AAP): accessible complaint and feedback mechanisms, including confidential hotlines and suggestion boxes, with whistleblower protection.
- Data-driven programming: disaggregated data (age, gender, disability, location) to inform decisions and ensure no one is left behind.
- Learning & adaptation: regular after-action reviews and learning events.
Key Indicators
- Percentage of complaints resolved within 14 days
- Beneficiary satisfaction scores
- Feedback mechanisms established